Hello,
I appreciate you taking the time to contact us regarding your account. I sincerely apologize for any inconvenience this has caused.
After further researching trching this matter it appears the initial attempts to submit your order were unsuccessful. Although your credit card has been pre-authorized for the full purchase amount, these funds are being held by your bank and will not reach the Gymboree Corporation. Typically, the pre-authorizations will drop off automatically within approximately 3-5 business days (depending on your bank).
Additionally, the error you are experiencing while shopping online is related to your credit card and billing information. Please contact your bank to inform them that you are unable to place an order with an online merchant due to an incorrect billing address. The financial institution will need to modify your information internally in order for you to submit this purchase. Unfortunately, we are unable to assist you in placing this order until the credit card error is resolved. We apologize for any inconvenience.
If you have any additional questions or concerns please do not hesitate to contact us.
Sincerely,주문이 완료되지 않은 상황에서 카드승인이 떨어진 상황이에요.
것도 두번씩이나...
해서 짐보리에 메일을 보냈더니.. 이렇게 회신이 왔습니다.
승인된 내역은 가승인이라는것 같은데...제가 맞게 이해 했을까요? ^^;;
그냥 두면 따로 카드 청구는 안되는건지.. 궁금해요...
도움..부탁드립니다...^^;;;
메일 해석 좀...^^;;;
비예 2014.04.22 댓글 2
뽀대미녀
정말 감사합니다...^^*
파라미
결제가 안됐어요.. 카드와 카드대금청구주소지 정보가 달라서 오류가 났기에 결제가 안된 것 같다며
제대로 정정되지 않을 경우엔 앞으로도 구매가 불가능하겠으니 은행에 문의 해 보랍니다..
안타깝게도 카드문제가 해결되지 않는 이상 주문에 도움을 줄 수가 없겠대요..
(주문시의 회원정보,카드정보 먼저 확인해보세요.)
승인은 가승인이니 신경 안쓰셔도 되겠어요~
잘 해결되시길 바래요~ >.<