폴로 누락으로 보낸 멜에 답멜.. 이럴땐 어떻게해요??

Thank you for contacting RalphLauren.com customer assistance.
A claim was received on your behalf for order #3138451275. We apologize for any inconvenience; however, we are unable to issue a credit for the missing item. After further research, we have confirmed that this order was delivered correctly and in full.
Please note, we have experienced previous issueswith packages shipping to this location. We recommend providing an alternateaddress for future orders.
If we can provide further assistance, please contact us via email or phone at 1-888-475-7674. Our Customer Assistance Representatives are available from 9:00 am to 12:00 midnight Eastern Time, Monday through Friday, and 10:00 am to 10:00 pm Eastern Time, Saturday and Sunday. We look forward to providing you with the legendary service you have come to expect at RalphLauren.com.
얘들 모래요??이럴땐 어찌해요??