폴로에서 메일왔는데 해석좀 해주세요^^

주문했는데 카드승인 문자만 오고 메일도 공홈에도 오더내역이없어요
폴로에 멜을 보냈더니 메일이왔네요
확인이 안된다는 내용인가요?

We apologize; however, we were unable to locate an order in our system that was placed using your name or this email address. Once an order is successfully placed on our website, we send an order confirmation to the email address that was entered during checkout.

If the order was placed under a different name or email address, please reply to this email or call us directly with the correct billing information and we will be happy to pppy to perform another search.

If a transaction appears on your billing statement, this is simply a temporary authorization hold which is created during an order attempt. RalphLauren.com will only charge a customer’s credit card if and when an order is shipped. If you did not receive an order confirmation, one of our Customer Assistance Representatives will be happy to assist you with placing an order over the phone.

If you need further assistance, please contact us via email or phone at 1-888-475-7674. Our Customer Assistance Representatives are available from 9:00 am to 12:00 midnight Eastern Time, Monday through Friday, and 10:00 am to 10:00 pm Eastern Time, Saturday and Sunday. We look forward to providing you with the legendary service you have come to expect from RalphLauren.com.