Thank you for your inquiry.
We understand that you wish to change an item within your order, and we are happy to provide you with a choice of options to accommodate your request. Due to our commitment to same day order processing, your Bobbi Brown Online order #2489114885 has already been processed for shipment, so we have provided the following options to address your needs.
Option #1: To resolve this matter as quickly and efficiently as possible, we kindly ask that you call us directly at 1-877-310-9222 a0-9222 and one of our representatives will be happy to assist you. If the representative can intercept the original order and arrange for its return to our facility, they will issue a credit in full for the original order and assist in the placement of a new order with expedited free shipping for the items you wish to receive.
Option #2: If you are unable to call us, we kindly ask you to reply back with your permission for us to contact OnTrac in an attempt to intercept your original order. If we are successful in intercepting the original order and arranging for its return, we will issue a credit in full. In the interim, you may place a new order with us online for the item(s) you wish to receive. If this option is amenable, kindly confirm via reply to this email, and we will do our best to reroute the original order back to our facility.
Please note that with either option, in the event that we are unable to redirect your original order through OnTrac and it delivers, we ask that you work with your forwarding company to have your package returned to us. If the package is not returned to our warehouse, we will be unable to process a refund.
At Bobbi Brown Online, we strive to fulfill and accommodate all of our customer's requests. When that is not possible, we are pleased to be able to provide alternate solutions that meet our customer's needs. We thank you for this opportunity to respond to your request.
If you should have any additional comments or questions, please feel free to contact us at any time
월요일 12시쯤부랴부랴마지막바우처쿠폰써서 파운데이션팩트를샀는데 색상을 포슬린으로했어요
포슬린은제일밝은색이라고하던데 제얼굴은어두운편이라서ㅜㅜ
그래서웜아이보리로변경해달라고밤에메일보냈더니 바꿔준다는건지 아님전화하라는건지ㅜㅜ
또실수를 포슬린 많이 밝은가요?
권시크
모아님~~
바비브라운팩트왔어요~~
스릉흔다
바비들어가보니 벌써트렉킹번호가ㅈ뜨네요
헐~~진짜빨라요
아직ㅂ신청서도안썼는데 금방올거같아요
다음주쯤에받을수있을거 같은데 제거오면 그때 교환하기로해요~~
오~~ㅎㅎ감사해용
시크포텐
여러번 바비 주문하고 오레곤으로 도착까지 평균 3일이었어요.
쉽뜨면 다음날도 와요.ㅋㅋ
아직 사용하는 팩트 새거인데 미리 산거라 받은채로 있어요.
이것도 요청하기에 올려야하는지 모르겠는데 오면 규정에 맞게 글로 바꾸면 되죠.^^
각자 보내는 배송료 부담하면 되겠죠.
저는 전혀 안급하니 나중에 덧글 주세요.^^
유진
오~~ 그래주심 저야 너무감사하죠~~
여름이여서 얼굴이 더 타서 검해졌는데 포슬린은 안맞을거같아요
어제주문해서 제것은 아직오려면시간이 걸릴거 같은데..
쌍둥이자리
바비브라운 쉽 정말 빨라서 구매하고 몇시간이면 발송이라 쉽지않을거에요.
포슬린 많이 밝아요. 21호 보통은 웜아이보리 쓰셔야해요. 이것도 어두운색은 아니구요.
색상 안바꿔준다면 나중에 도착하면 저랑 바꾸세요. 이번에 웜아이보리 받았는데 포슬린이 원래 쓰던 색이라 바꿔도 좋아요.^^