부분리턴 답변메일이 왔는데 해석좀부탁드려요

부분리턴 요청문의후 답변메일이 왔는데 제가영어를 잘 못해 어떻게하라는건지 모르겠어요ㅜㅜ

We sincerely apologize for the inconvenience this may have caused you. Unfortunately, we are unable to cancel your order once it was placed. We would be happy to provide you with a free return label as a one-time accommodation to you for the inconvenience. However, we need to know if you arf you are in the US. Our return labels can only be used from an address in the US. We look forward to your reply.
If you have additional questions, please visit our online Customer Service section. Again, thank you for contacting us.