삭스에서 훌라 가방 같은거 2개 주문했는데 1개만 뉴걸에 도착했네요
문의글 남겼더니DearHagyeong Lee,
I amvery sorry to hear that you have not received the other inyourpackage. According to our records, both items should have been shipped together. At this time,I will take the necessary action to begin an investigation into this matter. This investigation requires thatwe initiate a claim with FedEx. As a result,I ask that youallowuntil the end of the investigationto be contacted by one of our claims representatives. Typically, the entire investigative process takes 10 to 14 business days tobe completed. In the mean time, should you wish to place a replacement order prior to the conclusion of the investigation, please contact us at your earliest convenience. Again,I sincerely apologize forthe inconvenience this has imposed upon you.
In the mean time, please do not hesitate to contact us if you have any questions or need further assistance.
답문이 이렇게 왔는데 전화를 하라는 뜻같은데
영어 울렁증때문에 ㅠㅠ 답답하네요 도와주세요~
모람
도움은 안 되시겠지만..
저는 삭스오프에서 훌라 가방 샀는데 분명히 사진과 설명에 명시되어있던 크로스 추가 끈이랑 더스트백이 안 왔더라구요. 문의하러다가 걍 포기했어요;;;;
힘내세요!!!!!!!!!!!!!!
매1혹
간단히 얘기하면 두개가 같이 쉽되어야 하는데 아니니까 자기네도 조사를 해야한데요 페덱스에 클레임도 넣고 한다구요.
그시간이 10일에서 14일 걸리는데 그전에 재주문하고 싶으면 최대한 빨리 연락 달라는 얘기네요.
잘 해결되시길요..^^;;;;;