쥴리에서 메일왔어요..ㅡㅡ

3개 주문했는데 두개만 쉽돼고 하나는 소식이 없길래 메일보냈거든요답장이 왔는데..늦어서 미안하다고10불 준다고 10불 넣어놓긴했는데..뭐라는지 확실히 이해가 안가요언제 배송될지 모른다고 취소하려면 취소하라는건가요아니..전 무지 짧게 보냈는데 엄청 길게 보내서 짧은 영어로 헷갈려요 도와주세요 ㅠㅠ중간만 붙여넣기 했어용~
Our standard shipping time frame is 12 - 16 days from the date your order is placed. As soon as your order ships, your order status will be updated from “processing” to “complete” and you will receive a confirmation email with specific tracking information. Shipments generally take 3-5 business days to arrive once they are shipped from our fulfillment center.
Unfortunately there has been an unexpected delay with the event. They have had a shortage of merchandise and we are not sure when they will be getting more in. I do not have an estimated delivery date for you and I apologize.We can cancel the order if you would like or we can wait it out and we will get back to you as soon as it ships. I have given you a $10 store credit for this delay as an apology and hope that you will give us another chance to make it up to you soon.