찌그러진 스벅 텀블러 환불해준대요~~

어제 찌그러진 스벅 텀블러 땜에 속상하다고 글 올렸었어요.사진 첨부해서 메일 보냈더니, 이렇게 회신이 왔네요.환불은 해주겠다고 하고, 새로 주문할 수 있도록 도움주겠다며 전화달라는 내용 맞는지 확인하고 싶어서요...전화는 안 해도 되겠죠? 환불만 받고 문제 해결된 걸로 생각해도 되겠지요?

We sincerely apologize for the damaged item(s) in your delivery. A request has been submitted to have a refund issued in the amount of $14.09 for order #SBX******. Please allow 3 - 5 business days, depending on your financial institution, for the refund to process and be returned to your original form of payment. We would be happy to assist with a replacement order over the phone so please call the number below at your earliest convenience. It is not necessary to return any items, and we ask that you please carefully dispose of any damaged merchandise. We look forward to speaking with you soon.